If you require product support, the information you need is likely to be found in your product instruction manual. You can also access our product support resource 24 hours every day through our homepage by selecting the product category applicable. Some products are supported with video guides to assist you further.

Additional product Support: If our product support resources do not help you to resolve an issue our product support team is available to assist you. Please use the form below to contact us. Prior to contacting product support; please ensure that you have carefully followed the set up instructions provided with your product and have used fully the resources in the support pages of this website.

UK Office Address

Connected Essentials Ltd
Number Five
Hattersley Court
L39 2AY

USA Office Address

Connected Essentials
T/A Sat Pro LLC
3940 Radio Road
Unit 110
FL 34104

Product Support Contact Form

We will normally respond within 24 hours (normal working days only). Please provide full details so we can better support you.

Please provide accurate full details
Please provide full details of any problems you are experiencing or assistance needed. Please confirm what steps you have taken from the information provided from our support resources.